Tell us what you see
Describe the symptom, when it started, and anything that changed, like a storm or a power outage. A photo of the equipment pad and any error message helps us show up prepared.
Pool equipment repair starts with finding out why the water stopped moving, the heater stopped firing, or the level keeps dropping. Lanterra diagnoses pumps, filters, heaters, valves, plumbing, and leaks on Houston-area pools, then tells you plainly what failed, what the fix involves, and whether the repair is worth doing on equipment that age.

Water leaves the pool through the skimmers and main drain, the pump pulls it through the filter, it passes through a heater or salt cell if you have one, and it comes back through the return jets. Every part depends on the one before it. That is why the symptom you notice is often not where the problem lives: a heater that will not light is frequently a flow problem, and cloudy water can trace back to a filter that is bypassing dirty water.
Your filter pressure gauge is the best clue you have. Note the reading right after a filter cleaning and treat it as your baseline. A reading well above baseline usually means a dirty filter or a restriction after the pump, such as a closed or failing valve. A reading well below baseline usually means something is starving the pump: a full skimmer or pump basket, a clogged impeller, a low water level, or air getting into the suction line.
We do not swap parts until something works. On a repair visit we read the pressure, check flow at the returns, open the baskets, look into the pump for air, listen to the motor, check every valve position, and walk the pad for drips, crust, and wet ground. Then we run each piece of equipment through its normal cycle and watch what it does.
You get a plain answer: what failed, why it failed, what the repair involves, and whether it makes more sense to repair or replace. Sometimes the fix is as simple as clearing a clogged impeller. When equipment is near the end of its life, we say so instead of selling you a repair that will not last.
Houston summers evaporate a lot of water, so a dropping level is not always a leak. The bucket test settles it: set a bucket of pool water on a step, mark the water level inside the bucket and on the pool wall, and compare both after a day. If the pool drops noticeably more than the bucket, you are losing water somewhere besides the sky. Run the test once with the pump on and once with it off, because the difference helps point to the pressure side or the suction side.
At the equipment pad, leaks usually show up at unions, the pump shaft seal, the filter tank O-ring, or a multiport valve sending water out the waste line. Diverter valves stiffen and wear, check valves stick, and automated valve actuators fail so the spa will not switch over. Air bubbles blowing out of the returns point to a leak on the suction side. Underground lines can crack too, and Houston's clay soils, which swell when wet and shrink in drought, add stress to buried plumbing over the years.
Once the diagnosis points to a single component, these pages go deeper on the symptoms, causes, and repair options:
Equipment here works hard. A Gulf Coast summer means long daily pump runs from late spring into fall, motors baking on sunny pads, and algae punishes any lapse in circulation. Oak leaves, acorns, and pine needles find their way into baskets and impellers. Hard water leaves scale in heaters and salt cells.
Hurricane season runs June 1 to November 30, and storms bring power surges and flooded equipment pads. If water reached your motors or controls, keep the power off until everything has been checked. Winter brings only a short run of freezing nights, but freeze protection only works if the pump, the air sensor, and the controls are all healthy on the night it counts. Before a cold front, run through the freeze protection guide. After a storm, storm cleanup handles the debris and the water.
Describe the symptom, when it started, and anything that changed, like a storm or a power outage. A photo of the equipment pad and any error message helps us show up prepared.
We read pressure and flow, inspect baskets and the impeller, check valves and wiring, look for leaks, and run each component through its cycle until the cause is clear.
We explain what failed and why, lay out repair and replacement options for equipment that age, and quote the work before anything is done.
After the repair we run the full system, confirm pressure, flow, and heat or chlorine output, and check for drips and air before we leave.
Repair for pool pumps that will not start, hum, screech, leak at the seal, lose prime, or trip the breaker.
Learn more 02Repair for gas pool heaters and heat pumps that will not fire, short cycle, soot up, or stop heating when the weather cools.
Learn more 03Repairs for leaking, cracked, or failing pool filters: multiport valves, torn grids, broken laterals, clamps, o-rings, and gauges.
Learn moreSend the pool address and what is going on. Lanterra will follow up directly.